Help & support

Quick help

Can't find your answer here? Tap Ask Rozie in Help & support. She answers in seconds, and the QueerX team takes over when needed.

Watching clips

• How do I unlock a clip? Open the clip, tap Unlock, enter your M-Pesa number and confirm the prompt on your phone with your PIN. No account needed. The clip opens as soon as the payment goes through.
• Paid but can't watch? Open the clip on the same phone and browser you paid on. Your unlocked clips are in My unlocks. Paid from a USDT wallet? Log in on any device. Still locked after a few minutes? Write to us in Help & support with the M-Pesa message code.
• How long can I watch? The creator chooses: one view, 2 hours or 24 hours. It's shown before you pay.
• Free previews: some clips play the first few seconds free, so you can see what you're unlocking.
• 18+ clip is blurred? Tap "I'm 18 or older" to see it. 18+ means strong language or shocking scenes, never nudity.
• Not as described? Use "Report / refund" under the clip. We review it and refund to M-Pesa or your wallet when it's fair.
• Weekly pass: some creators offer a pass to watch all their clips for 7 days for one price.

Paying with M-Pesa or USDT

• M-Pesa: the prompt comes to your phone. Didn't get it? Check the number, make sure your phone is on and has network, and try again.
• USDT (from anywhere): top up your wallet with USDT on the TRON (TRC-20) network only. Other networks can't be recovered.
• Never share your M-Pesa PIN or wallet keys with anyone, including people claiming to be from QueerX. We will never ask for them.

Your account

• Create an account: tap Join, add your name, a username, phone number, email, date of birth and a password, and answer two security questions. You must be 18 or older.
• Forgot your password? Tap Log in, then Forgot password? and follow the steps with your security questions (or an SMS code).
• Notifications: go to Profile and tap Allow, so you hear about new clips, lives and replies.
• Install the app: use "Get the app" (or Add to Home screen in your browser menu). It's free and small.
• Language: change it at the bottom of any page (English, Kiswahili, Sheng and more).

Posting your clips (creators)

• Post a clip: tap the pink +, choose a clip from your phone (up to 5 minutes), write an honest headline and description, set your price, choose how long buyers can watch, add a free preview if you like, tick that the clip is yours, then tap Publish clip.
• When does it go live? Most clips go live as soon as they're ready. 18+ clips and some others are checked by our team first.
• Pricing tips: start low (KSh 10 to 30) to get your first unlocks, then raise the price for your best clips. You can change the price any time.
• Share your link: after publishing, copy your clip link and post it on your WhatsApp Status, groups, TikTok and Instagram. Clips that are shared earn the most.
• Edit or delete: go to Studio, then My clips.
• Watermark: your clips carry onlysecretclips.com/yourusername, so anyone who sees them knows where they came from.

Getting paid

• How much do I earn? You keep 80% of every unlock and tip. Studio shows exactly what you earn on each one.
• When can I withdraw? Earnings are held for 24 hours (in case of refunds), then you can withdraw to M-Pesa (or USDT) from Studio, Earnings. The minimum is shown on the Withdraw page.
• ID check: before your first withdrawal or live, verify your ID in Studio. It takes a few minutes, and your ID is never shown publicly.
• Tax: you are responsible for your own taxes. Tax is withheld where Kenyan law requires it.

Going live

• Who can go live? Creators with an approved ID check. Go to Studio, then Go live.
• Tips: viewers can tip any amount from KSh 10 with M-Pesa during your live, and you keep 80%.
• Good to know: lives are not recorded, and the same rules apply in lives and live chat. You can hide messages or mute someone during your live.
• Weak connection? The app makes your picture lighter by itself so viewers don't freeze. Wi-Fi works best.

Safety and reporting

• Report any clip, live, comment or account with the Report button, or write to us in Help & support.
• Leaked or private videos of you? Tell us right away. We remove them as fast as we can and suspend the account that posted them.
• Never allowed: nudity or sexual content, anyone under 18 in a harmful situation, leaked or stolen videos, filming people without their agreement, scams. Read the full Rules & terms.

Advertising

Want your business in front of every QueerX account? Open the Channel and tap "Want your advert here?", or go to Help & support, then Advertise with us. Tell us your business and what you'd like to promote, and the team replies with prices.

Contact us

Help & support is a chat with Rozie and the QueerX team. Account holders get a notification when we reply. Without an account, replies show in Help & support on the same phone.